Another thing to note....if I may be so bold to give some advice here...it is not always giving a player a total ban outright is needed. We tend to try and take a four strike rule with the fourth being the total complete ban. We have the one day ban, the Rule Breakers Items, the couple day banning, the loss of PCs and then the outright banning.
Sometimes even just removing the player and the DM from the sitituation helps to talk to them.
This is someting we have found works really well is that we have several different types of Staff on the server. All of them are equally important. Builders, Forum Admins/Leto Folks, Quest leaders/DMs, and then the GMs.
Now while a QL/DM may see someone doing something wrong they can send a tell or even better jump in and do real rp response to help curb the behaviour and show it is a unwanted behaviour OR they can contact one of us GMs on Skype if we are not in and we deal with it to curb QLs being seen as Enforcers instead of vital Storytellers like they should be.
Every player that logs in is also given a Tracking Thread which we post PMs, player name, CD Key Codes, deity and anything else useful for other QLs to do. This helps tremondously to facilitate communication which is key among servers.You would b amazed that even on a server that has 30 different regular players a aweek how hard this to maintain but how much it helps just having a place like this.
Now say they(the angry Player) have contuined thier bad behaviour and a QL/DM can drop on them Rule Enforcers Book which drops a player down to no XP able to be earned, all skills drop to 0, and all abilities drop to 3 and the player has a book in thier hands that gives al the Server Rules. Or a QL can boot them for the night ONLY after telling the player why and then after printing the log on the forum tracking thread so we all can read through it and offer suggestions if needed.
One of our QLs when he first came several people wanted to ban him. He had gotten an attitude and it contuined to flare up and we finally realized it had come to that both players and QL were getting burned out. So instead after the first offense of getting the book or booting only one of the four GMs handles it. He has now been on our server for two years and is a great DM.
This has made it much easier. Every server has these guys and gals. Not all DMs are created equally. I am not a Great Storyteller DM but I am very good at handling problem players as I talk to them and normally diffuse the thing.
SO allow your DMs to do the fun stuff and have a set few who dela with problems will help your server overall. Les bannings, less Staff burnout and more fun.
