Author Topic: Trying to Uninstall  (Read 570 times)

Legacy_ValerieJean

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Trying to Uninstall
« on: January 04, 2012, 08:05:31 am »


               Ok so I uninstalled NWN Platinum and went to reinstall, load up via the Play/Install disc, click install, and then it asks if i wish to uninstall so..i hit yes etc and as it finished i get this

Unable to remove file: C:\\Program Files (x86)\\InstallShield Installation Information\\{C1583439-B034-4881-819C-D52A0587662B}\\BW_SMenu.ini

tried uninstalling again, tried looking through search deleting anything nwn related and still that pops up..so help plz xD tyvm

Also i am on a laptop that runs Windows 7
               
               

               


                     Modifié par ValerieJean, 04 janvier 2012 - 08:11 .
                     
                  


            

Legacy_Hexedcoder

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Trying to Uninstall
« Reply #1 on: January 04, 2012, 08:16:57 am »


               Probably has something to do with admin rights. Try right clicking on the uninstaller and using "Run as Administrator."

When you reinstall, put it in a directory other than Program Files x86 like C:/Games/Neverwinter Nights/

If that doesn't work than just come back here.

Quick edit:  Disabling User Account Controls also helps.

Go to the control panel click on User Accounts and Family Settings, click on User Accounts, then Change User Account Settings.

Move the bar all the way to the bottom and hit OK, then try again.
               
               

               


                     Modifié par Hexedcoder, 04 janvier 2012 - 08:20 .
                     
                  


            

Legacy_ValerieJean

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Trying to Uninstall
« Reply #2 on: January 04, 2012, 08:35:14 am »


               the uninstaller is no longer there. As everything NWN wise is removed its just this file and when trying to reinstall as stated it pops up. And I tried the Control Panel way but it was already like that just moved it up then back down and nothing really changed. Thank you though
               
               

               
            

Legacy_NWN DM

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Trying to Uninstall
« Reply #3 on: January 04, 2012, 03:31:02 pm »


               Having a hard time understanding why anyone would want to uninstall the greatest game ever made, but you're trying to rectify your error in judgement by reinstalling....

How did you uninstall in the first place?  It sounds like something didn't really finish properly.
               
               

               
            

Legacy_Hexedcoder

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Trying to Uninstall
« Reply #4 on: January 04, 2012, 06:21:18 pm »


               Try turning on the settings to show hidden files and folders.

Go to the control pannel, click on appearance and personalization, then folder options.
Click on the view tab for the item which shows up.
Then click on Show hidden files and folders under advanced settings
Below that will be a selected option called Hide protected operating system files then hit OK.
You may be able to see the directory in the origonal drive.

In the Windows folder, there will be a folder called Installer you can now see. Check here to see if /{Sequence of Registry Numbers}/BW_Smenu.ini exists here. if it does
There are a few other locations to check:
Go to C:/Users/<Your UserName>/AppData (Which you should now be able to see)
In this directory you should find /Local/VirtualStore/Program Files (x86) where user data is stored for your programs.
Check here and see if there is a Neverwinter Nights directory.

If messing with these still doesn't work try a manual uninstall, and the folders are set up already to make it easier (Copied from the old NWN Forums):

1. Delete the folder where the game was installed
2. Remove the entry from the start menu
3. Remove the following Windows Registry key using RegEdit:

MyComputer \\\\HKEY_LOCAL_MACHINE \\\\SOFTWARE \\\\Microsoft \\\\Windows \\\\CurrentVersion \\\\Uninstall \\\\{7C503E58-B2BC-11D5-978A-0050BA84F5F7}

4. Remove the following Windows Registry key using RegEdit:

MyComputer \\\\HKEY_LOCAL_MACHINE \\\\SOFTWARE \\\\BioWare \\\\NWN \\\\Neverwinter
[Edit suggested by others: Delete the entire NWN Tree not just NWN]

5. Remove the hidden folder:

C: \\\\Program Files \\\\InstallShield Installation
Information \\\\{7C503E58-B2BC-11D5-978A-0050BA84F5F7}

(where C: is the drive on your system with the Program Files folder)

At this point, there should be no traces of the game on the system.

A few caveats for Windows 7:
-Check the folder C:/Windows/Installer as well as the old folder to see if the file is there.
-The hex numbers for your install folder are different from the ones suggested earlier, make sure you search for that one as well instead of just what is posted here.
-Since there is no start/run option on Windows 7 to get to regedit, type regedit in the search program files and folders which appears at the bottom of the start menu and type regedit.

If you have problems finding these trees in regedit, there is a find function at the top, just keep clicking find next to eventually get to it.

If you don't find these registry values, the installer may have already removed them.

If this doesn't work...I'm at a loss.
               
               

               


                     Modifié par Hexedcoder, 04 janvier 2012 - 06:33 .
                     
                  


            

Legacy_Hexedcoder

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Trying to Uninstall
« Reply #5 on: January 04, 2012, 06:28:02 pm »


               Another thing, after checking my win7 machine, if you can't find the registry values under HKEY_LOCAL_MACHINE try HKEY_CURRENT_USER.  (Actually, check and remove entries in both)

Also, depending on the type of installer you use (Platinum should be fine) but later ones put the registry values under Atari/ instead of Bioware/
               
               

               


                     Modifié par Hexedcoder, 04 janvier 2012 - 06:31 .
                     
                  


            

Legacy_ValerieJean

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Trying to Uninstall
« Reply #6 on: January 05, 2012, 01:23:05 am »


               @ NWN DM - Well i was instllling it and didnt have the proper things and also put it into like my pictures under  file under my name not exactly my comp but ya anyhow it is an awesome game but I went through control panel to uninstall it

@Hex - Will try these out
               
               

               
            

Legacy_ValerieJean

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Trying to Uninstall
« Reply #7 on: January 05, 2012, 01:34:09 am »


               WOOOOHOOOO The unhide the foldes worked ty tyvm! To all who helped and specially Hexcoder ty a tons ^^