bioware/gamespy connection issues?

[Legacy_Nexous]

               l am getting some really strange problems here, when l play nwn on this server, l keep getting this disconnects(except i dont lose internet connection) it only looks like l do in-game, like everything stops and l can move around and all but everything l do does not get registered and everything i say does not appear. The players that's online says l can walk around and write while l am in these weird ''freezes'' anyone ever had this problem before? :S l've tried multiple things reinstall,going back on version for video card and windows...also tried nslookup and pinging bioware.com and gamespy.com, also l cannot connect to bioware homesite(but l tested it on someone elses net, and worked fine) but l'm getting ping from bioware and when l try to enter the site i look at right corner at bottom of explorer and it says it connected to bioware then stops at ''Waiting for bioware.com'' now l dont know if this has something to do with the weird issues l've been having with online gameplay but l really need help here lol:crying:
               
               

               
            

[Legacy_HipMaestro]

               Could be lots of things. ISP, security ware/virus ware incompatibility are probably my first suspicion. While this "freezing" is happening, are you able to browse normally?  If not, it's likely one of the aforementioned.
               
               

               
            

[Legacy_Nexous]

               The freezing happens all the time, l can't play for more than 10 minutes before the game acts as if l lost connection, l can use the internet as usually yes, but bioware has been unreachabe for weeks now...l've tried disabling all firewalls and virus programs, this was not a problem earlier...this problem just suddenly came over night -.-
               
               

               
            

[Legacy_HipMaestro]

               

Nexous wrote...

The freezing happens all the time, l can't play for more than 10 minutes before the game acts as if l lost connection, l can use the internet as usually yes, but bioware has been unreachabe for weeks now...l've tried disabling all firewalls and virus programs, this was not a problem earlier...this problem just suddenly came over night -.-

One thing you might do to help expedite others' input would be to publish your full system/hardware/game installation specs as specified in the Start here sticky.  If it's a card or driver issue, others in the community that may have experienced it may help to rule out at least those causes.  Oft times these things can be traced back to some customizations (like OpenGL support) of the newer hardware configs.  Just a thought.

edit: Oh, one other thing... have you been testing it out on a broad range of servers or just a select few?  If only a few, which ones?

As far as the problem "connecting to the Bioware homesite", that's via browser isn't it?  And if that's the case, then it seems like a possibility that authentication is whacked for some reason.  And that, unfortunately is a Bioware issue '>  Use the same email to support as those who have problems with their CD keys not working.  I think the email link at the bottom of this page is the one they use.
               
               

               

                     Modifié par HipMaestro, 17 novembre 2010 - 01:12 .
                     
                  

            

[Legacy_Nexous]

               well as l said l can't connct to the site at all so the link dont help much '> do you have the email? l'll post the specs asap
               
               

               
            

[Legacy_Jez_fr]

               support@bioware.com
               
               

               
            

[Legacy_Nexous]

               Here is it all :



[Version]

Game=1.69

[OS]

OS=Windows XP v5.1 build 2600 Service Pack 2

Result=2

Skip=0

[Processor]

Type=Intel® Core™2 CPU          6600  @ 2.40GHz

Vendor=GenuineIntel

NumCPUs=2

Speed=4000

Result=2

Skip=0

[RAM]

RAM=1024

Result=2

Skip=0

[Video Card]

Type=RDPDD Chained DD

VRAM=2048

Desktop Resolution=1280x1024

Desktop Color Depth=32

Result=2

Skip=0

[Open GL]

OpenGL Installed=1

OpenGL Version=4.0.10317 Compatibility Profile Context

ATI Driver=6.14.10.10317

nVidia Driver=

Result=2

Skip=0

[Direct X]

DirectX Installed=1

DirectX Version=DirectX (9.0+) (4.09.00.0904)

DirectX Build=4.09.00.0904

Result=2

Skip=0

[Misc]

Last Run=11/15/2010 3:22:58 AM

Scanning=0

[Registry]

Location=C:\\Programfiler\\Neverwinter Nights\\

Path=C:\\Programfiler\\Neverwinter Nights\\

LastInstalledVersion=3

StartMenu=C:\\ProgramData\\Microsoft\\Windows\\Start Menu\\Programs\\Neverwinter Nights

GUID={7C503E58-B2BC-11D5-978A-0050BA84F5F7}

Version=1.69

Flavour=Retail

Language=0

InstallType=2

Latest Installed XP=2

Latest Installed XP Name=Neverwinter Nights: Hordes of the Underdark

[EXE Versions]

Main=8109

Server=8109

Toolset=1.3.36.4

Updater=1.24

Config=2.0.3.6

Launcher=1.0.6.4

HakPak=1.0.2.0

[Drive Info]

C:\\ [FIXED]=     6640772 K Free

D:\\ [CD ROM]=  (Unknown)

E:\\ [FIXED]=   260213956 K Free

F:\\ [CD ROM]=  (Unknown)
               
               

               
            

[Legacy_HipMaestro]

               Let me get this straight:  When you type in the address http://www.bioware.com/ into your browser no page loads?

That's a local browser/firewall issue and nothing Bioware can help you with.  Are you trying to access game sites via a school or company-owned connection?  In many cases, they control via firewall all users' access to sites they deem as inappropriate on their server so you will need to contact the applicable admin to gain gaming access.  Just checking. 

Also check all the security certificates in your browser settings (there should be a list available) to see if the one for Bioware has "mysteriously" disappeared.

But if I have completely misunderstood your problem description and this is your basic ISP then either contact the ISP to report the issue OR use the aforementioned email address and include the following in the message as their standard problem diagnosis format:

Subject: Enter Product Name - Enter BioWare User Name - Enter brief Issue Description (substitute your own specs in the title. of course)

Message body:

CUSTOMER INFORMATION
********************
BioWare Community Username:
E-mail Address:
BioWare Store Receipt# (If applicable)
Web site URL (If applicable)
Game Title/Product/Web site:
Platform (PC/XBOX/MAC)
Game Version (If applicable):
Problem description:

TECHNICAL INFORMATION
*********************
Operating System/Service Pack: (Windows XP, 9X, ME, 2000, Mac O/S, Linux)
Processor Type: (i.e AMD Athlon 64 3000+)
Processor Speed: (i.e. 2000 mhz)
System RAM: (i.e. 1024 MB)
Video Card Brand: (i.e. eVGA)Video Card Model and Ram: (i.e. GeForce 7900 GTX 256MB)
Video Card Driver Version (Numbers please):
Sound Card Brand: (i.e. Creative Labs)
Sound Card Model: (i.e. Sound Blaster Audigy)
Sound Card Driver Version (Numbers please):
Software Firewall/Security software brand/version: (i.e. Norton Internet Security 2006)
Router/Wireless router brand/model: (i.e. Dlink Di-604)
Is the machine in question behind a corporate or campus firewall?
Screenshot of error message or event:
NWConfig Report:
               
               

               

                     Modifié par HipMaestro, 22 novembre 2010 - 01:57 .
                     
                  

            

[Legacy_Nexous]

               Hmm the ISP said they're having some issues, been having it for a while....l'll wait and see if it's fixed after they get control over things!
               
               

               
            

[Legacy_Nexous]

               The ISP was having issues and was causing this weird problem...all good now! Thanks though