Download the critical update is my suggestion. It sounds like the .2da in question that is modified in the HAK perhaps has lines from a new version of NWN, which perhaps, the installation of her copy, is not updated to or was not updated to properly, even if it has 1.69.
There is a copy, I think from GOG.com, that lists the game as being updated to 1.69 in the nwmain.exe launch menu but is not 1.69 at all.
It's a shot in the dark that whatever is in the inventory of the store, is not in her version of NWN, so it crashes.
A good test would be to have her open the module in the toolset on her computer and view the inventory of the store that is causing the problem. If the toolset barfs out an exception error, you have your culprit.
FP!
Modifié par Fester Pot, 16 mars 2012 - 04:21 .